Council is committed to delivering programs and services with a strong customer experience focus. Our staff are committed to being open, honest, fair, and accountable in all our dealings with Customers and strive to provide timely, efficient and consistent services.

Our Customer Experience Standards and Charter outlines standards that Council will use to deliver professional, reliable, and consistent customer experiences that meet your expectations.

The Customer Experience Charter and Customer Experience Standards were adopted by Council on 21 February 2024 after extensive community engagement and consultation.

You can view a copy of the Customer Experience Charter and Customer Experience Standards in the document library on this page.