Background Information

Council’s current version of the Managing Unreasonable Conduct by Complainants Policy was adopted at the Ordinary Meeting of Council on Wednesday 17 August 2022 following a 28-day exhibition period.

The Policy was developed in accordance with the NSW Ombudsman’s model policy aimed to ensure transparency, accountability, fairness, and consistency in the management of Unreasonable Conduct by Complainants (UCC) incidents.

A review of the policy has not identified any requirements that would warrant an amendment to the current policy nor has the NSW Ombudsman made any amendments to its Model Policy. The current policy has been rebranded utilising the new policy template and amended reference to staff positions identified in the policy to reflect the current organisational structure. The next Policy review period has been amended to two (2) years.

Viewing the Policy

The Draft Managing Unreasonable Conduct by Complainants Policy and associated documentation may be viewed:

  1. Document Library on this page
  2. Council’s Customer Service Counter, Civic Centre, 68 Elizabeth Street, Moss Vale NSW 2577, between 8.30am and 4.30pm Monday to Friday
  3. Councils Libraries

Public Exhibition Period

The Draft Managing Unreasonable Conduct by Complainants Policy is on public exhibition for a period of 4 weeks (28 days).

It will open at 8.30am on Monday 12 August and close at 4.30pm on Monday 9 September 2024.

    Providing Feedback

    Only written submissions can be considered and these must be received by Council before 4.30pm on Monday 9 September 2024. Please note submissions can only be received through the following ways:

    1. Submission Form (below)
    2. Emailed directly to mail@wsc.nsw.gov.au
    3. Hand delivered to Council's Civic Centre at 68 Elizabeth Street, Moss Vale NSW 2577 between Monday to Friday, 8.30am and 4.30pm
    4. Posted to Wingecarribee Shire Council, PO Box 141, Moss Vale NSW 2577

    Please note that your submission may be included in the final report to Council.

    Your personal information contained in your submission is collected by Council for the purpose of corresponding with you about your submission. Your submission, including only your name and locale, will be contained in the Council meeting business paper and made publicly available on Council's website. If you make an anonymous submission, Council will be unable to contact you further and only a summary of the points made in your submission may be provided.

    Next Steps:

    Submissions received will be reviewed and a final report will be developed for adoption by Council. For project updates, please follow and subscribe to this page.